FAQ
wraith FAQs
How can we help you?
Table of Contents
Got Questions?
We understand this is new territory for some. If you have any questions or concerns, feel free to view our knowledgebase where virtually all questions are answered.
Onboarding
What happens after I purchase?
After checkout, you’ll receive a confirmation email and be redirected the post purchase page which includes a download link to tour theme. Click Here for a full explanation on how to install a fresh copy of Wraith.
If you purchased Wraith Installation, you’ll also have a installation form on the post purchase page to fill out. There, you’ll choose your preferred demo layout, provide your site details, and let us know if you want us to handle the installation for you. Once we have your info, setup begins.
What do I need to do beforehand?
You’ll need an active WordPress installation installed. We recommend using a quality host like Rocket.net, but you’re free to choose any provider or use local development (LocalWP, InstaWP, XAMPP, etc.). If you’re not sure how to set that up, we can guide you.
How long does the setup take?
Most setups are completed within 2–5 business days depending on complexity and whether you opt for professional installation. We’ll keep you updated every step of the way.
Do you install everything for me?
Yes — if you choose the installation add-on (or if it’s included in your plan), we’ll handle the full setup. This includes installing Wraith, uploading your chosen demo, configuring key settings, and making sure everything runs smoothly.
Can I request changes during setup?
Absolutely. You’ll be able to leave specific notes in the onboarding form, and we include one round of revisions after your store is set up to make sure everything matches your vision.
How do I download the theme after purchase?
If you’re doing a manual install, your files will be available for immediate download on the thank you page post purchase, as well as in your account dashboard. We’ll also email you a direct link with instructions on how to upload and restore the theme to your WordPress installation.
Pricing
What’s included in the one-time theme purchase?
The one-time setup fee includes your full Wraith store build: installation of WordPress and WooCommerce (if needed), your selected Wraith demo, all included features, plugins, styling, and performance settings. You’ll receive a ready-to-launch store, fully configured and optimized — no extra work required.
Are updates and support included forever?
Updates and support are included for a limited time based on your pricing tier. Core & Pro includes 1 month, and Gold includes lifetime updates and premium support. After your included period ends, you can optionally continue support on a monthly basis.
Can I cancel the monthly support later?
Can I cancel the monthly support later?
Yes — you can cancel monthly support at any time. Your store will continue to function as-is, and you’ll still own everything. You just won’t receive plugin updates, support responses, or new features unless your support plan is active.
Do you offer refunds?
Because Wraith includes a custom setup, we don’t offer refunds — but we’ll work closely with you during onboarding to ensure everything meets your expectations.
Do you host websites with the purchase of Wraith?
No, Wraith is simply your store. You can host it on any web service that allows WordPress (there are thousands of places that can host your store)
We personally recommend Rocket.net. They are built specifically for WordPress and WooCommerce, and helps your store to be blazing fast. They also offer a $1 trial for your first month just like Shopify!
General
This seems too good to be true. What’s the catch?
We get it — Wraith offers a lot, and it’s natural to be skeptical. But there’s no catch. We built Wraith to solve a real problem: eCommerce founders paying too much for platforms they don’t own and apps they don’t need.
Because Wraith is built on open-source tools like WordPress and WooCommerce, we’re able to pack in high-end features without the markup or monthly fees. You pay once, you own it, and you scale on your own terms. No bloat. No hidden costs. Just smart infrastructure, done right.
How does Wraith compare to Shopify?
Wraith gives you the power of Shopify’s best features — without the platform lock-in, monthly app fees, or design limitations. It’s a fully customizable WooCommerce build that offers total store ownership, built-in upsells, automations, and no ongoing platform costs.
For a more in-depth comparison, click here.
Will I lose any features if I switch from Shopify to Wraith?
No — in fact, you’ll gain more control. Wraith includes nearly every conversion feature you’d find on Shopify (and usually have to pay for), including advanced checkout tools, funnels, loyalty programs, and more — all included, no monthly fees required.
What can Wraith do that Shopify can’t?
Full store ownership (files, data, checkout, everything)
No recurring platform or app fees
Deep customization without Shopify Plus pricing
Add any WordPress plugin or custom code
Build custom landing pages, product layouts, and funnels with total freedom
Does Wraith support the same types of products (physical, digital, subscription)?
Yes. Wraith supports physical products, digital downloads, subscription-based products, memberships, and even pre-orders — all using WooCommerce and premium tools included with your build.
Does Wraith have a drag-and-drop editor like Shopify?
Yes — and it’s even more flexible. Wraith uses Elementor, a powerful visual page builder that lets you customize pages, sections, headers, and product layouts without any code.
Is Wraith really a one-time cost?
Yes. You pay once for your store build, and you own it forever. Optional monthly support and update plans are available, but not required.
Are there monthly fees with Wraith?
No monthly platform fees. The only recurring cost is your web hosting (which you choose), and optional support if you want hands-on help or updates.
Will I need to pay for extra apps like I do on Shopify?
No. Wraith includes all the most important features (upsells, loyalty, reviews, bundles, automations, etc.) built into the price. No need to stack paid apps.
Does Wraith charge transaction fees?
No. Unlike Shopify, Wraith does not charge transaction or processing fees. You only pay standard payment gateway fees (e.g., Stripe, PayPal).
How much will I save switching from Shopify?
Most users save hundreds per month — or thousands per year — compared to Shopify’s app stack and platform fees. You also avoid being locked into Plus-level pricing just to unlock advanced features.
Can I migrate my Shopify store to Wraith?
Yes. You can migrate your products, customers, and orders using migration tools or services. We can assist with the setup if needed.
Will my Shopify products transfer over to Wraith?
Yes. Products, images, SKUs, categories, and descriptions can all be migrated to your new Wraith store.
Can I keep my customer data when I switch?
Yes. You can export your customer data from Shopify and import it into Wraith using WooCommerce-compatible tools.
Will my order history transfer too?
Yes, though importing full order history may require a tool or manual mapping depending on volume. We can guide you through this process.
Do I have to manually rebuild my store layout?
No. Wraith includes 8+ pre-designed store demos inspired by high-converting brands. We set it up for you — all you need to do is customize your content and products.
Does Wraith support calculated shipping rates like Shopify?
Yes. You can set up zone-based rates, flat rate, free shipping, or connect with tools like ShipStation, USPS, or other carriers for live rates.
Can I use multiple shipping zones or carriers?
Yes. WooCommerce gives you full flexibility with shipping zones, classes, and integrations with major carriers worldwide.
Is the Wraith checkout as fast as Shopify’s?
Yes. Wraith’s checkout is optimized for performance and mobile responsiveness — and offers features like multi-step flows, countdown timers, and one-click upsells, all without the need for Shopify Plus.
Can I use one-click upsells and order bumps?
Yes. Wraith includes built-in funnel tools that let you create post-purchase upsells, order bumps, and AOV-boosting flows without extra apps.
Is express checkout (Apple Pay, Google Pay) available?
Yes. Wraith supports Apple Pay, Google Pay, and other express checkout options via Stripe and other major payment gateways.
Can I customize every part of my site like I can with Shopify Plus?
Yes — and often more. Wraith gives you full control over headers, menus, product layouts, landing pages, checkout, and even admin panel styling.
Do I need to know how to code?
Not at all. Wraith is completely no-code friendly. Everything is built with Elementor, which uses drag-and-drop editing. However, developers can easily extend it if needed.
Can I design my own custom product pages and landing pages?
Yes. Wraith gives you full creative control over product pages, landing pages, collection layouts, and more — without relying on apps or templates.
What if I want a completely unique store layout?
You can create one from scratch using Elementor, or start with one of Wraith’s 8+ demo layouts and customize it however you like.
Can I change my design later?
Yes. You can switch layouts, rebuild sections, or redesign entirely at any time — Wraith is built to evolve with your brand.
Is Wraith a good fit for serious or scaling brands?
Yes. You can switch layouts, rebuild sections, or redesign entirely at any time — Wraith is built to evolve with your brand.
Shop Features
Can I sell variants (size, color, etc.) like Shopify?
Yes. Wraith fully supports product variants such as size, color, material, and more — right out of the box using WooCommerce’s variable product features. You can also add additional variation images, swatches, and even popups for option selection using included enhancements.
Does Wraith support inventory tracking?
Yes. Wraith uses WooCommerce’s native inventory management system, which lets you track stock levels, set low-stock thresholds, manage backorders, and automatically hide out-of-stock products if you choose.
Can I offer pre-orders and subscriptions?
Yes. Wraith includes support for both pre-orders and subscriptions. You can allow customers to reserve upcoming products or set up recurring payment plans for digital or physical goods — all using premium WooCommerce plugins included in your build.
Can I set product bundles or “frequently bought together” offers?
Absolutely. Wraith includes product bundling, “frequently bought together” suggestions, and cart-based upsells to help you increase average order value.
Can I manage my store from my phone?
Yes. Wraith is fully compatible with the official WooCommerce mobile app for iOS and Android. You can view and manage orders, track inventory, and respond to customer inquiries on the go — just like Shopify.
Page building and other customizations must be done from a computer or laptop
Can Wraith be taken down like a Shopify store?
No. One of Wraith’s biggest advantages is full ownership. Your site lives on your own hosting, and no third-party platform can suspend or delete your store. You control everything — from the files to the database to the checkout experience.
How secure is Wraith?
Wraith is built on the industry-standard WordPress + WooCommerce stack, with added security plugins like Wordfence included by default. You’ll also get automatic backups via UpdraftPlus and optional cloud backup configuration for peace of mind.
Is Wraith GDPR-compliant?
Yes. Wraith includes tools for GDPR compliance, including customizable cookie notices, legal policy generators, and consent tracking — all pre-installed and ready to configure based on your location.
Where is my data stored when using Wraith?
Your data is stored on your own hosting server — not on a platform-owned cloud like Shopify. This means you maintain full control over your customer information, orders, backups, and content. We recommend using Rocket.net or another secure host for optimal performance and security.
Marketing & Apps
Does Wraith support abandoned cart recovery?
Yes. Wraith includes abandoned cart recovery as part of its built-in automation suite. You can create recovery emails, discounts, and reminders — no extra apps or subscriptions required.
Is there a wishlist feature built-in?
Yes. Wraith includes a fully functional wishlist system out of the box. Visitors can save products for later, making it easier to revisit and complete purchases — especially useful for high-ticket or style-based products.
Can I run email and SMS campaigns?
Yes. Wraith includes built-in tools that allow you to run automated email and SMS campaigns directly from your dashboard. You can also integrate with external services if you prefer.
Is there a built-in referral or affiliate program?
Yes. Wraith supports a fully integrated affiliate program. You can set up custom commissions, track referrals, and manage everything within your store — no third-party platform needed.
Can I connect Wraith to Klaviyo, Facebook Pixel, and Google Analytics?
Yes. Wraith supports custom scripts and tracking integrations. You can easily connect to all major marketing and analytics platforms using built-in options or manual code injection.
Are marketing automations included or do I need third-party tools?
Marketing automations are included. You can set up flows like abandoned carts, post-purchase emails, customer segmentation, and more — without relying on external apps.
Does Wraith have an app marketplace like Shopify?
No — but it’s built on WordPress, which gives you access to a massive library of free and premium plugins. You’re free to install and extend your store however you choose, without being locked into a proprietary app ecosystem.
What happens if I want more features later?
Wraith is fully extendable. You can add new features anytime through WordPress plugins or custom development. Your store is built to grow with you.
Are things like reviews, loyalty points, and upsells included?
Yes. Wraith includes these conversion tools by default. Product reviews, customer rewards, upsells, and post-purchase offers are all built in and ready to activate.
Can I install third-party WordPress plugins?
Yes. Wraith is powered by WordPress and WooCommerce, so you can install any compatible plugin you like to extend your store’s features and functionality.
More details
Can I use my own plugins with Wraith?
Yes. Wraith is built on WordPress/WooCommerce, so you’re free to install any additional plugins you need. Just make sure they’re compatible with Elementor/Woo.
Is this just a theme or a full system?
Wraith is a complete eCommerce system — frontend, backend, automation tools, and more. You’re not buying just a design — you’re buying a launch-ready platform.
Is Wraith fast and SEO optimized?
Yes. Everything is built for performance and search visibility. We use lightweight, optimized code and SEO & Cache plugins like Rank Math & WP Rocket are included by default.
Can I use Wraith for digital products or services?
Definitely. Wraith is perfect for both physical and digital goods — including downloads, subscriptions, memberships, and more.
Does Wraith use any nulled or hacked plugins?
No. Wraith only uses clean, safe, and verifiable code. Any GPL-licensed plugin included is legally redistributed under the terms of open-source licensing — with no malicious edits or “nulled” software involved. Security, stability, and long-term performance come first.
What is GPL licensing, and is it legal to resell or bundle plugins?
GPL (General Public License) is the same open-source license that powers WordPress itself. It legally allows redistribution, modification, and bundling of code — as long as the terms are respected. Wraith uses and includes GPL plugins in full compliance with these terms.
Are the premium plugins included full versions?
Yes. You receive fully functional versions of each plugin needed to power your store. Some plugins may have optional pro dashboard accounts (for cloud services), but core features and updates are bundled or provided via our update system.
Will I still receive plugin updates?
Yes. All updates for included plugins are handled through your Wraith support plan. You don’t need separate licenses for most plugins — we maintain and push updates for you while your support is active.
Can I buy my own plugin licenses if I want?
Of course. If you’d prefer direct access or support from a plugin author, you’re free to purchase your own license anytime. Our stack is transparent, so you’ll always know exactly what tools are installed.
Is it safe to build my store on open-source software like WordPress?
Absolutely. WordPress powers over 40% of the internet — including sites for major brands like Sony, Disney, and The New York Times. With Wraith, you get the power of open source plus our custom setup, security tools, and performance optimization.
Is GPL the same as free?
Not exactly. GPL grants you freedom — to use, modify, and redistribute the code. But development, configuration, support, and updates still cost time and money. That’s where Wraith delivers massive value.
Why do other themes charge so much more for less?
Many hosted platforms or SaaS eCommerce themes lock users into subscriptions, limited feature sets, or paywalls for every app. With Wraith, you get more power and flexibility from the start — and you fully own your site.
Is Wraith GPL compliant?
Yes, Wraith is 100% GPL and complies with GPL v2 and later.
Is Wraith a partner with WordPress, WooCommerce or any other service?
No, Wraith is NOT affiliated with any other service. Any name mentioned on GetWraith.com is not an endorsement.