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FAQ
Frequently asked questions
What exactly is Wraith?
Wraith is a custom WooCommerce + WordPress store build — not just a theme. It includes 8+ premium frontend designs, a powerful plugin suite, and a setup tailored to help you launch and scale your eCommerce brand with full ownership and zero limitations.
Do I need coding knowledge?
No, you do not need coding knowledge to set up your website. Wraith is built with Elementor, which is a drag-and-drop builder that easily lets you customize your website. We also use the Customizer panel, which allows you to have even more access to customization options. Here, you can do things like customize the product page, backgrounds, color scheme and more with ease.
Is this better than Shopify?
If you want full control, yes. With Wraith, there are no monthly app fees, no platform restrictions, and no risk of your store being shut down. You own your data, your design, and your future.
How long does it take to launch?
Most users launch within a few days — some within hours. Choose a demo, customize your content, and go live. We’ve done the heavy lifting so you can focus on selling.
What about updates and support?
We offer 24/7 customer support via phone, email, and live chat. Additionally, we provide detailed documentation, tutorials, and webinars. For enterprise customers, a dedicated account manager provides personalized support and guidance to ensure optimal use of our platform.
Can I migrate my existing store?
We use advanced encryption and strict access controls to protect payroll data. Our data centers are certified to industry standards, ensuring a secure environment. Regular security audits and updates maintain the highest level of data protection and compliance.
Can I switch plans later?
Yes. You can upgrade your plan at any time if you want to unlock more demos, automation features, or extended support.
Does this include hosting or a domain?
No. Wraith is self-hosted, meaning you’ll need your own hosting and domain name. This gives you full control and better performance. We’ll guide you through the setup if you’re new.
Are there any hidden fees or monthly costs?
No hidden fees. You pay once for the build and optionally subscribe to monthly updates/support. There are no ongoing platform fees like Shopify or BigCommerce.