FAQ
wraith FAQs
How can we help you?
Table of Contents
Got Questions?
We understand this is new territory for some. If you have any questions or concerns, feel free to view our knowledgebase where virtually all questions are answered.
Onboarding
What happens after I purchase?
After checkout, you’ll receive a confirmation email and be redirected the post purchase page which includes a download link to tour theme. Click Here for a full explanation on how to install a fresh copy of Wraith.
If you purchased Wraith Installation, you’ll also have a installation form on the post purchase page to fill out. There, you’ll choose your preferred demo layout, provide your site details, and let us know if you want us to handle the installation for you. Once we have your info, setup begins.
What do I need to do beforehand?
How long does the setup take?
Do you install everything for me?
Can I request changes during setup?
How do I download the theme after purchase?
Pricing
What’s included in the one-time theme purchase?
The one-time setup fee includes your full Wraith store build: installation of WordPress and WooCommerce (if needed), your selected Wraith demo, all included features, plugins, styling, and performance settings. You’ll receive a ready-to-launch store, fully configured and optimized — no extra work required.
Are updates and support included forever?
Can I cancel the monthly support later?
Do you offer refunds?
Do you host websites with the purchase of Wraith?
General
This seems too good to be true. What’s the catch?
We get it — Wraith offers a lot, and it’s natural to be skeptical. But there’s no catch. We built Wraith to solve a real problem: eCommerce founders paying too much for platforms they don’t own and apps they don’t need.
Because Wraith is built on open-source tools like WordPress and WooCommerce, we’re able to pack in high-end features without the markup or monthly fees. You pay once, you own it, and you scale on your own terms. No bloat. No hidden costs. Just smart infrastructure, done right.
How does Wraith compare to Shopify?
Will I lose any features if I switch from Shopify to Wraith?
What can Wraith do that Shopify can’t?
Does Wraith support the same types of products (physical, digital, subscription)?
Does Wraith have a drag-and-drop editor like Shopify?
Is Wraith really a one-time cost?
Are there monthly fees with Wraith?
Will I need to pay for extra apps like I do on Shopify?
Does Wraith charge transaction fees?
How much will I save switching from Shopify?
Can I migrate my Shopify store to Wraith?
Will my Shopify products transfer over to Wraith?
Can I keep my customer data when I switch?
Will my order history transfer too?
Do I have to manually rebuild my store layout?
Does Wraith support calculated shipping rates like Shopify?
Can I use multiple shipping zones or carriers?
Is the Wraith checkout as fast as Shopify’s?
Can I use one-click upsells and order bumps?
Is express checkout (Apple Pay, Google Pay) available?
Can I customize every part of my site like I can with Shopify Plus?
Do I need to know how to code?
Can I design my own custom product pages and landing pages?
What if I want a completely unique store layout?
Can I change my design later?
Is Wraith a good fit for serious or scaling brands?
Shop Features
Can I sell variants (size, color, etc.) like Shopify?
Yes. Wraith fully supports product variants such as size, color, material, and more — right out of the box using WooCommerce’s variable product features. You can also add additional variation images, swatches, and even popups for option selection using included enhancements.
Does Wraith support inventory tracking?
Can I offer pre-orders and subscriptions?
Can I set product bundles or “frequently bought together” offers?
Can I manage my store from my phone?
Can Wraith be taken down like a Shopify store?
How secure is Wraith?
Is Wraith GDPR-compliant?
Where is my data stored when using Wraith?
Marketing & Apps
Does Wraith support abandoned cart recovery?
Yes. Wraith includes abandoned cart recovery as part of its built-in automation suite. You can create recovery emails, discounts, and reminders — no extra apps or subscriptions required.
Is there a wishlist feature built-in?
Can I run email and SMS campaigns?
Is there a built-in referral or affiliate program?
Can I connect Wraith to Klaviyo, Facebook Pixel, and Google Analytics?
Are marketing automations included or do I need third-party tools?
Does Wraith have an app marketplace like Shopify?
What happens if I want more features later?
Are things like reviews, loyalty points, and upsells included?
Can I install third-party WordPress plugins?
More details
Can I use my own plugins with Wraith?
Yes. Wraith is built on WordPress/WooCommerce, so you’re free to install any additional plugins you need. Just make sure they’re compatible with Elementor/Woo.
