Troubleshooting
WooCommerce is loading a lot of styles
Last Updated: December 4, 2025Starting with WooCommerce 8.0, there’s a massive load of WooCommerce block styles which are loading regardless if those blocks are used or...
Change the Shop page description text
Last Updated: December 4, 2025In some cases, the Shop page might display a description text like “This is where you can browse products in this store.“....
Override Breadcrumbs output
Last Updated: December 4, 2025If you’re using a plugin such as Yoast or Rank Math, they usually recommend using their own breadcrumbs implementation, rather than WooCommerce’s...
Add Instagram Feeds
Last Updated: December 4, 2025Note*: Instagram updated its API in December 2024. Please follow the video below to generate a new Access Token. Currently the only...
Adding reCAPTCHA to forms
Last Updated: December 4, 2025We generally recommend plugins such as Advanced Google reCAPTCHA (free) to include reCAPTCHA protection to your store. Also a great companion and actually very...
How to add custom JavaScript
Last Updated: December 4, 2025This article refers how to add custom JS through the child theme. So before starting, make sure it’s installed and active. If...
Increasing the WordPress Memory Limit
Last Updated: December 4, 2025To address memory limit issues, there are two paths: Do It Yourself To adjust on your own, here are some methods to try....
Icons (svg) are not visible
Last Updated: December 4, 2025When using a CDN The most common issue why the icons are hidden, is likely because of a CORS issue related to Rey’s SVG...
Shop page, Elementor and “the_content”
Last Updated: December 4, 2025The WooCommerce’s Shop page, even though it looks like a regular page and is presented in fact as a page, it’s actually...
Site Logo – how to change it globally, per page or per header global section
Last Updated: December 4, 2025Logo options hierarchy There are 3 ways of changing the logo, each one inheriting the other: Globally: Set the logo for the entire...
Excluding cookies from cache
Last Updated: December 4, 2025Try checking if your caching plugin supports excluding cookies from being cached. For example WPRocket has an option and more docs on...
Updating best practices
Last Updated: December 4, 2025There are two known truths: Such as many powerful extensions out there, Rey may also contain bugs that were shipped into an...
Discount badges showing wrong discount or not at all
Last Updated: December 4, 2025Most common solution First thing you should try is accessing WooCommerce > Status > Tools and click on Regenerate lookup tables and...
Header appears invisible or acts strange on Home and Shop page
Last Updated: December 4, 2025These issues happen when importing some of Rey’s demo sites. It happens because of how the header renders on Homepage & Shop...
Refresh buttons in Rey’s admin bar menu
Last Updated: December 4, 2025These buttons inside Rey’s admin bar menu’s Refresh are meant for clearing or flushing various caches. Refresh – Customizer Options CSS When...
Refreshing various data
Last Updated: December 4, 2025While hovering the Rey menu in the admin bar, you will find the Refresh menu containing multiple buttons which are meant to...
After update, site appears visually broken
Last Updated: December 4, 2025In specific cases when updating from a version transitioning 2.4.0, it has been reported a couple of times that the site appears...
“Rey Theme is outdated and not in sync with Rey Core” error
Last Updated: December 4, 2025Note: The message is showing only for Administrators (it’s not public). This error happens because the theme is not at its latest...
Invalid security nonce (can’t login / register to my website, or other Ajax requests)
Last Updated: December 4, 2025Depending on your caching settings, you might get the error “Form Nonce is Incorrect” when trying to login through the Account dropdown...
Unusual CPU high usage/overload causing MySQL server failure
Last Updated: December 4, 2025Some customers have reported CPU high usage and overload causing slow MySQL queries and even crashing it. In all cases the problem...
Gap/space under header on site load
Last Updated: December 4, 2025This problem usually appears on websites which are using the Fixed position on the Header, with “Overlapping Content” turned off. This only...
Header’s “Account” widget compatibility problems (login, register)
Last Updated: December 4, 2025In rare instances the Account widget might conflict with other plugins. For example a plugin is modifying the Registration form and doesn’t...
Add to cart button is not showing up
Last Updated: December 4, 2025Please check the following to determine why the product page’s Add to cart button doesn’t show up: